Store credit
YOUR FWBEAUTY ACCOUNT
Your credit. Your next skincare purchase.
Earn FWBEAUTY store credit to use towards your next online order. This page explains how the reward works; it does not display your personal balance. Your credit is linked to your customer account, so there is no discount code to remember.
Use the same email address that received your store credit notification.
Where to check your credit
Your personal balance is held securely in your Shopify customer account, rather than on this information page. Sign in using the same email address as your qualifying order and credit notification.
Shopify displays available store credit in your customer account details and in the Payment section at checkout when you are signed in. If no credit appears, this page cannot confirm whether your balance is zero or credit is missing. Email info@fwbeauty.com with your order number so we can check your account.
Your credit notification also confirms the amount issued and its expiry date. Credit may have been used or expired since that notification.
How to use credit at checkout
- Add your chosen products to your basket and proceed to checkout.
- Sign in with the email address associated with your credit, or use Shop Pay with that account.
- In the Payment section, select Apply store credit.
- Pay any remaining amount using an available payment method.
No code is needed. Store credit is applied as a payment method, not entered in the discount code box. Credit must be available in the same currency as your checkout. Any unused balance remains on your account, subject to its expiry date.
Our purchase reward pilot
Earn store credit towards your next FWBEAUTY purchase when you place a qualifying paid order. Reward credit is issued automatically to the customer account associated with your order, and we will email you when it is ready.
Spend £80 or more in one qualifying order and receive £3 credit towards your next purchase.
- Eligible spend: the amount paid for products after discounts, including product tax. Delivery charges, gift card purchases and free downloads do not count.
- Existing credit: the portion paid using store credit does not earn new reward credit.
- One reward per order: a qualifying order earns a flat £3, regardless of how far above £80 you spend. £80, £160 and £500 of eligible spend each earn £3. Spend from separate orders cannot be combined.
- Expiry: purchase reward credit is valid for 60 days from the date it is issued, not the order date. Check your credit notification for the exact expiry date.
Expiry, discounts and returns
Use your purchase reward credit before its expiry date. Other types of store credit, such as a refund credit, may have different expiry terms; refer to the notification sent when that credit is issued.
Discounts reduce the product spend used to calculate a purchase reward. Store credit pays towards the remaining checkout amount. Any offer restrictions still apply.
Returns are handled under our returns policy. If an order paid partly or fully with store credit is refunded to its original payment methods, the store credit portion is returned as store credit rather than cash. Contact us if you have a question about a reward linked to a returned order. Your statutory rights are unaffected.
Need help with your credit?
Email info@fwbeauty.com using the email address associated with your customer account. Include your order number if your question relates to a purchase.
Let customers speak for us
Like like like would highly recommend
Im absolutely loving the face mist leaves ur skin with such a nice glow once you spray it and continue with the rest of your skincare routine i tend to spray it again sometimes towards the ends and it leaves my skin with such beautiful glow and my skin looks so much brighter since ive started using this alongside all my other fw prouducts ☺️. Fw products are just the best have been a game changer for me 🥰.
Absolutely love the face ghee i have been using it since its been launched i mix it with my oil at night and i wake up with a soft and glowy skin and you only need a small amount of it. I use it alot more in the winter helps my dry skin absolutely love it 🥰.
This is a lovely cream, it keeps my face moisturised. Definitely gives my face a smoother appearance
Ordered this saffron oil to start with the journey of reducing discoloured and pigmented skin. It's still early to see the results but I'm positive with consistent use I will get the results.
The texture of the oil is very smooth with the beautiful fragnance just makes the application very pleasant.
My daughter has been using it to tame her hair 😂
This is an amazing balm.
An absolute family favourite. Keeps the skin moisturised and helps heal any scars.
This is an amazing clay mask that I’ve ever used!
It makes my face smooth and radiant each time I use it!
I absolutely love it!
I love the formula makes my skin feel hydrated and bright.
Love this product so much.
Makes my skin clear blemish fading over time.
Love all FW beauty products.
Wish I started using sooner.
A little goes a long way. It’s really nice.
I love the product. I love a lot of your products to be honest. The cleanser feels good on my skin, and leave it clean.
This ghee is like silk on the skin
Just started the powder cleanser, it's easy to use and my skin feels clean and soft afterwards.
I'm in my 50's so my choices are more selective when choosing skincare and I trust FWbeauty.
WHAT A TRANSFORMATION!!
I can’t thank FW Beauty enough!! Youth Capsule Cream and Saffron Cleanser from FW Skincare have completely changed my skin. My complexion is so clear now compared to before. Since using the Youth Capsule Cream I feel confident going out without any makeup at all. My skin feels firm, smooth and so youthful, you are true to your products and customers.
I’m 40 plus and I’ve been searching for something that makes me feel this way for so long. I absolutely love these products. I’m so excited to explore more from FW Skincare range. Thank you FW Beauty for giving me my confidence back 💛