Date of Last Update: 1st May 2026

Please be sure to have read and understood the returns policy before purchasing.

We hope that you are delighted with your order, but if for some reason you are not, we have set out below a summary of your rights in the event that you wish to return a product.

Please note that if you purchased your products using Klarna pay, you may return them but you will not be able to exchange them.

1. Returns & Refund Policy

   Last updated: 1st June 2025

   Please read this policy carefully before making a purchase.

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   Your Right to Cancel

   As a consumer purchasing online, you have the right to cancel your order in accordance with the Consumer Contracts Regulations 2013.

   • You may request a cancellation within 14 days of receiving your order
   • To be eligible for a refund, items must be unopened, unused, and in their original sealed packaging
   • Items must be returned in fully resellable condition

   Once received and approved, refunds will be processed to your original payment method.

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   Opened or Used Products

   Due to the hygienic nature of our products, we do not offer refunds on items that have been opened or used.

   This includes:

   • Products that have been tested or partially used
   • Items without original seals or packaging

   Please note:
   Individual sensitivities, preferences, or reactions to natural ingredients (including scent) do not constitute a product fault.

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   Store Credit & Exchanges

   For items that have been opened or used, we may offer store credit or exchange at our discretion.

   • This is assessed on a case-by-case basis
   • Returned items must still be sent back for inspection
   • The level of usage may affect eligibility

   Store credit will be issued via e-gift card.

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   Return Process

   All returns must be authorised before being sent.

   To request a return:

   • Email info@fwbeauty.com with subject line: Return Enquiry
   • Include your order number and reason for return
   • Wait for confirmation and instructions before sending your item

   Returns sent without prior approval may not be processed.

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   Return Address

   FWBEAUTY Returns
   Unit 10, Kelvin Place
   Thetford
   Norfolk
   IP24 3RR

   Please include your name, address, and order number inside the parcel.

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   Shipping & Responsibility

   • Customers are responsible for return shipping costs
   • Original shipping fees are non-refundable
   • We recommend using a tracked service, as we are not responsible for lost returns

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   Inspection & Approval

   All returned items are subject to inspection.

   • We reserve the right to refuse refunds or adjust store credit based on product condition
   • Items that do not meet our return criteria will be returned to the customer

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   Damaged or Incorrect Items

   If your order arrives damaged or incorrect:

   • Contact us within 48 hours of delivery
   • Include clear photos of the item, packaging, and shipping label

   Claims made outside of this timeframe may not be accepted.

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   Klarna Payments

   Our returns policy remains the same for Klarna orders.

   • Klarna payment schedules are managed directly with Klarna
   • FWBEAUTY cannot amend or pause Klarna invoices

   Please contact Klarna Customer Service for any payment-related queries.

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   Skin Sensitivity Disclaimer

   We strongly recommend patch testing before full use.

   By purchasing from FWBEAUTY, you acknowledge that:

   • Natural ingredients may cause sensitivity in some individuals
   • Reactions to ingredients do not constitute a product fault
   • FWBEAUTY is not liable for individual sensitivities

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   We reserve the right to refuse returns that do not comply with this policy.

   By purchasing from FWBEAUTY, you agree to the terms outlined above.