Please be sure to have read and understood the returns policy before purchasing. 

Returns relating to all FWBEAUTY products - If the product is not compatible with your skin, no returns or refunds will be accepted because of hygiene reasons of the bottle being opened, exposed and contents being used. By purchasing our products you accept responsibility to check with a professional before using any products that may interfere with medication or medical conditions.
By purchasing our products you recognise and accept the fact that some natural ingredients, and oils, may still cause sensitivity. We encourage everyone to perform a patch test on the skin for possible reactions before full use. Natural ingredients tend to be more potent than refined and synthetic ingredients and by purchasing our products you recognise and accept the fact that some natural ingredients, and oils, may still cause sensitivity in some individuals and that FWBEAUTY will not be held responsible for such occurrences.  We also do not accept responsibility for incorrect use of information or products.

If you purchased a FWBEAUTY product from an authorised stockist, please contact the retailer directly. 

 

CAN I GET A REFUND?
 
A refund will only be issued to goods which are damaged due to manufacturer fault.
 
HOW DO I GET A REFUND/EXCHANGE?
All requests for an exchange/Refund must be made within 14 days of receiving your order. We advise all our customers to check the item(s) when received so there are no delays or complications to the refund/exchange. Please contact info@fwbeauty.com stating the reason for the return and providing details of the item(s) you wish to return.
 
If goods are damaged, you will be required to send a photo with the damaged item(s) and the packaging to us at info@fwbeauty.com with the subject line: DAMAGED, and include your order number. Multiple images are advised to keep items and packaging in separate pictures.
Damages in transit will need to be reviewed, we must set up a claim to cover the damages and then once resolved, will be able to proceed with either a refund or exchange. 
 
Once we have authorised your exchange/refund, a returns address will be provided to you in which you will have to return the item to FWBEAUTY Ltd within 7 days from this being authorised. If the item(s) is/are not returned to us within the 7 days period, the exchange/refund will be refused and will not be able to claimed for again.
For exchanges, we can in some cases set up a "reverse delivery" where the courier service will delivery your item(s) and at the same time collect the item(s) you wish to return. This will be confirmed beforehand.
 
We will only exchange/refund if the condition that the item(s) is/are unused, unwashed and in such condition that will be resalable. Any items returned in damaged condition caused by the customer will be returned back to customer and no exchange/Returns will be authorised.
Once your return has been received, it may take up to 5 working days for your exchange/refund to be processed.
 
PLEASE NOTE: The item is your responsibility to return to us and we recommend returned items to be sent in a form of recorded delivery. We will not accept responsibility for items lost in transit and FWBEAUTY Ltd will not reimburse the cost of return shipping costs.
For any claims for "missing item(s)" - This will be similar to this returns policy terms & conditions regarding dates the claim will need to be made by. You are also required to provide a photo image of the Paper Invoice you would have received with your package as this is most crucial for us to proceed with the claim. Without this, claims can be delayed or even rejected. Please be sure to also take images of all Packaging that came with your order and send this to info@fwbeauty.com as soon as possible. 
We reserve the right to refuse refunds if the above procedures have not been followed.

 

FWCOSMETICS RETURNS 

Returns relating to all cosmetic products- due to hygiene reasons, no returns or refunds will be accepted.
All sales are final. With exception of damaged items, all sales are made final once goods are received. If goods are damaged, please do send a photo with the damaged good to us at admin@fwbeauty.com with the subject line: DAMAGED, and include your order number. Please note, for lashes, discrepancies may occur, so if the lashes differ from one another in regards to hair assignment, they are handmade and this does not constitute as damaged items. Damages from shipping will need to be reviewed and we cannot guarantee this will resort to replacement of product.

All requests for an exchange/Refund must be made within 14 days of receiving your order, and must be returned to us within 7 days from the date the exchange/Refund has been authorised.

All requests for an exchange/Refund must be emailed to admin@fwbeauty.com stating the reason for the return and providing details of the item(s) you wish to return.

Once we have authorised you exchange/Refund a returns address will be provided to you in which you will have to return the item to FWCOSMETICS Ltd within the time stated. If the item(s) is/ are not returned to us within the 7 days period from the date the return has been authorised, an exchange/Refund will be refused.

We will only exchange/Refund if the condition that the item(s) is/are unused, unwashed and in such condition that will be resalable. Any items returned in damaged condition caused by the customer will be returned back to customer and no exchange/Returns will be authorised.

Once your return has been received, it may take up to 5 working days for you exchange/Refund to be processed.

The item is your responsibility to return to us and we recommend returned items to be sent in a form of recorded delivery. We will not accept responsibility for items lost in transit. FWCOSMETICS Ltd will not reimburse the cost of return shipping costs.

Due to the nature of our products and for hygiene reasons we do not offer refunds/exchange on items simply unwanted / change of mind. If you received an item damaged of faulty we will of course exchange them for you. 

Please note:- our lashes are handmade, therefore each can be slightly different; this would Bly be minor though. Please note this is not a fault but part of the unique lash assignment of individual hair by our manufacturer.

We reserve the right to refuse refunds if the above procedures have not been followed.