Return Policy
Please be sure to have read and understood the returns policy before purchasing.
Returns relating to all FWBEAUTY products - due to hygiene reasons, no returns or refunds will be accepted. We cannot accept returns if it not compatible with your skin because of hygiene reasons of the bottle being opened, exposed and contents being used.
If you purchased a FWBEAUTY product from an authorised stockist, please contact the retailer directly.
CAN I GET A REFUND?
A refund will only be issued to goods which are damaged due to manufacturer fault.
HOW DO I GET A REFUND/EXCHANGE?
All requests for an exchange/Refund must be made within 14 days of receiving your order. Please contact info@fwbeauty.com stating the reason for the return and providing details of the item(s) you wish to return.
If goods are damaged, please do send a photo with the damaged good to us at info@fwbeauty.com with the subject line: DAMAGED, and include your order number. Damages from shipping will need to be reviewed and we cannot guarantee this will resort to replacement of product.
Once we have authorised you exchange/Refund a returns address will be provided to you in which you will have to return the item to FWBEAUTY Ltd within the time stated. If the item(s) is/ are not returned to us within the 7 days period from the date the return has been authorised, an exchange/Refund will be refused.
We will only exchange/Refund if the condition that the item(s) is/are unused, unwashed and in such condition that will be resalable. Any items returned in damaged condition caused by the customer will be returned back to customer and no exchange/Returns will be authorised.
Once your return has been received, it may take up to 5 working days for you exchange/Refund to be processed.
PLEASE NOTE: The item is your responsibility to return to us and we recommend returned items to be sent in a form of recorded delivery. We will not accept responsibility for items lost in transit. FWBEAUTY Ltd will not reimburse the cost of return shipping costs.
We reserve the right to refuse refunds if the above procedures have not been followed.