WHEN WILL I GET MY ORDER
FW use DPD express service which is normally the next working day delivery. However during a busy sales period with extremely high level of order, please allow 5-7 working days. Once DPD pick up your order and its been processed you will receive a automatic delivery notification.
I FORGOT TO ADD AN ITEM TO MY ORDER, CAN I ADD IT ONCE I PLACED IT?
Unfortunately we are not able to change the order once placed. Due to the high volume of orders coming through, we are unable to go through each paper trail to take the order out to amend. this causes a major delay in processing other orders.
CAN I ADD A BLOGGER CODE ON TOP OF THE EID SALE?
No, as the products have already been discounted, no other discounts can be applied.
DO YOU SHIP INTERNATIONALLY?
Due to the second round of lock down, this has implicated few stops on international orders. Once you go to checkout if your country is once of the places our shipping company is unable to dispatch to, it will not process.
CAN I CHANGE THE DELIVERY ADDRESS
Once the order has been places and processed, we are not able to change the address. Please take care when placing an order as this can cause delay in getting your products. Please email firstname.lastname@example.org ASAP. if the package is still in the office we may be able to manually change it.
WHAT IS SUITABLE FOR MY SKIN
Please email email@example.com and they will be able to recommend products for your skin type.
WHAT IS THE SHELF LIFE FOR YOUR PRODUCTS
please have a look on the packaging for month icon. which indicates how many months the product has. The shelf life starts as soon as the product has been opened. Oil based products last 12 months, water base products 6 months and bars 6 months in general.
WHEN DOES YOUR SALE FINISH
Our black friday sale is a weekend sale with up to 30% off on selected items
HOW MUCH IS THIS PRODUCT
Please visit our website www.fwbeauty.com for all current prices.
DO I ADD A DISCOUNT CODE
For the sale the prices have already been discounted and you do not need to add a code
CAN I RETURN THE PRODUCT IS I GET A REACTION
We always advise customers to do a trial test before starting a routine as everyone sensitivity is at different levels. Please read our return policy.
MY ITEM WAS DAMAGED WHEN I RECEIVED IT
FW products go through a quality check when leaving the office. If it has been damaged in transit, please email firstname.lastname@example.org along with your order number, pictures of the damage, invoice and all the packaging (eg dpd plastic bag, FW black envelope) We will require all of this before putting in a claim with DPDP. without this we will not be able to do much.
I HAVE BEEN GIVEN THE WRONG ITEM
If this has happened we apologist. We can rectify this. please email email@example.com with your order number, a FULL picture of the invoice paper and informing us which item was given and which item was missed. We can arrange DPD to deliver the correct item and pick up the incorrect item. IT IS IMPORTANT for you to pack the incorrect item back in the black FW padded envelope. properly sealed and padded. As soon as dpd come with the correct package, it will have your return label inside the new package. please take it out and place it on the return envelope. DPD ONLY HAVE 2 MINUTES TO STAY AROUND SO PLEASE ENSURE YOU ARE READY FOR THE DELIVERY MAN. if this is missed, you will be required to send the item back to us at your cost.
ARE YOUR PRODUCTS SUITABLE FOR PREGNANCY
Yes however please always consult your GP as every pregnancy is different and FW are not held responsible.