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Click & Collect

How FWBEAUTY Click & Collect Service Operates:

You have to visit the FWBEAUTY website for placing an online order. After placing the order follow these simple steps for collecting your goods physically from the nearby FWBEAUTY store.


FWBEAUTY Store Checker
Under each product you will see the option (if available) store pick up option. Here you can check availability in our two stores Westfield Shepherds Bush W12 and Westfield Stratford City E20. 
  • Place Your Order

First of all, visit for placing an online order. Choose your desired items and then add them to your shopping cart.

  • Select Click & Collect

After successfully placing an online order, you can proceed to checkout where you will be asked of choosing a delivery slot. Here you have to choose the store pickup’ option for receiving goods at your nearest FWBEAUTY store. With this delivery option, your order will be ready for collection within 2-3 days and you will be notified by email when your order is ready for pick up. Please wait to receive this email notification before collecting your order from the store.

  • Order Confirmation

After selecting your desired store for collection, now you have to complete your transaction and make payment. After payment, FWBEAUTY will send an email to confirm your order. The confirmation message will contain your order details and reference, and the expected time of delivery along with any additional information regarding your order.

  • Pick Up Information

Here are some of the things you should know about collecting your goods through click and collect service.

When will your order arrive in the store:

Normally, items will be available to collect in most stores within 2-3 days of you placing your order online. Once you receive the email notifying you your order is ready for pick up, visit your designated store where the employee will check your photographic ID, talk you through the specific details of your order, and ask you to sign for your order. At this point, the order will be handed over to you.

Your order will remain available for collection for 10 days from delivery to the store. If the order isn’t collected then it will be returned to the warehouse where the return/refund will take place accordingly.

What do you need to bring to collect Your Click & Collect Order at the store:

You are expected to bring along the following items when coming to pick up your order at the store:

  • Photographic ID (like driving license)
  • The confirmation email 
  • Debit/Credit card

If you are collecting an order on behalf of someone else, you MUST inform via email - beforehand, the collector must provide their legal photo ID. (Passport/Driver licence). Without this, we will not be able to release the order/package to the collector. 

In Conclusion:

Click & Collect service of FWBEAUTY is with free postage fee. Visit and enjoy its amazing delivery services.

Still, have questions? Email us at 

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