BLACK FRIDAY FAQ
BLACK FRIDAY FAQ
WHEN WILL I GET MY ORDER?
FWBEAUTY uses Dpd express service (for UK orders) which is normally the next working day delivery. However due to high volume of orders during the sales period and courier services being very busy with multiple dispatches from different companies, please allow up to 7-14 working days for us to dispatch your order and then a further 3-4 working days for DPD to deliver your order. You may receive your order before this time period dependent on the running of the courier service and our dispatch.
I ORDERED THE WRONG ITEM. CAN I RETURN THE ITEM?
If the item has not been opened, used and is in the same condition then you have up to 14 working days to return the item back to FWBEAUTY. The cost of return is the customer's responsibility and will not be reimbursed, One our team has received the items along with your enclosed order number and reasons for return, they can action a swap or a return. providing the above conditions are met. Please email email@example.com if you wish to return an item.
IF I BULK BUY, WILL THE ITEMS GO OUT OF DATE?
No. you can bulk buy and the shelf life starts from when the seal is open and you have started to use it. Generally with oil based products they can last up to 12 months and water based products up to 6 months. Providing the right care has taken place when it comes to storage.
I FORGOT TO ADD AN ITEM TO MY ORDER, CAN I ADD IT ONCE I PLACED IT?
Unfortunately we are not able to change the order once placed. Due to the high volume of orders coming through, we are unable to go through each paper trail to take the order out to amend. this causes a major delay in processing other orders.
DO YOU SHIP INTERNATIONALLY?
Yes we do. Please see our international shipping guide for reference.
WHAT IS THE SHELF LIFE FOR YOUR PRODUCTS?
Please have a look on the packaging for month icon. This indicates how many months the product has. The shelf life starts as soon as the product has been opened. Oil based products last 12 months, water base products 6 months and bars 6 months in general. We also state this information under "additional info" under each item on our website.
CAN I CHANGE THE DELIVERY ADDRESS?
Please contact firstname.lastname@example.org as soon as possible. if the item has been processed then unfortunately we will not be able to amend this. our delivery address is automatically synced with DPD and they will deliver to that address. it would be your responsibility to pick up the item from that address. If the items are returned to us by dpd, then our team will notify you via email to arrange a redelivery.
I DON'T KNOW WHAT TO PURCHASE, PLEASE HELP.
Please email email@example.com for recommendations beforehand. during the busy period please allow up to 3-4 working days for a response. We have detailed recommendations on our website which will be faster to obtain information if you are unable to wait. We also have a skincare quiz on our site which is very helpful in determining what products to buy for your skin type.
I SENT A MESSAGE ON INSTAGRAM BUT I HAVE NOT HAD A RESPONSE.
During the busy period please allow up to 4-5 working days. Please note that our Instagram team can not respond to order related queries, please email firstname.lastname@example.org if you have an order related query, email@example.com for a virtual skin consultation (or go on the quiz on our website which is quicker) or DM our instagram team for product recommendations . our Instagram team will only be able to deal with recommendations and product related enquiries during the busy period.
I HAVE EMAILED IN BUT I HAVE NOT HAD A RESPONSE
During the busy period please allow up to 4-5 working days for our staff to get back to your enquiry.
HOW MUCH IS THIS PRODUCT?
Please visit our website www.fwbeauty.com for all current prices.
DO I ADD A DISCOUNT CODE?
For our Black Friday sale the prices have already been discounted and you do not need to add a code.
WHY CAN'T I ADD MY BLOGGER CODE FOR A DISCOUNT?
You are not able to add more than 1 discount code to a purchase. During any sales period the prices are already reduced and further discount codes cannot be added.
ARE YOUR PRODUCTS SUITABLE FOR PREGNANCY?
Yes however please always consult your GP as every pregnancy is different and FWBEAUTY are not held responsible.
MY ITEM WAS DAMAGED WHEN I RECEIVED IT?
FW products go through a quality check when leaving the office. If it has been damaged in transit, please email firstname.lastname@example.org along with your order number, pictures of the damage, invoice and all the packaging (eg; dpd plastic bag, FW black envelope) We will require all of this before putting in a claim with DPD. Without this information, there will be delays in processing your query.
I HAVE BEEN GIVEN THE WRONG ITEM?
Although this is extremely rare because we use a pick-scan-pack service, errors can sometimes happen. Please email email@example.com along with your order number, a FULL picture of the invoice paper and informing us which item was given and which item was missed. We can arrange DPD to deliver the correct item and pick up the incorrect item.
CAN I RETURN THE PRODUCT IF I GET A REACTION?
We always advise customers to do a patch test beforehand 48 hours before use on a small patch and monitor. This is to avoid irritation and to check for sensitivity. If you have purchased an item and it wasn't suitable then you may contact firstname.lastname@example.org providing your ORDER NUMBER, & REASON within 14 days of purchase, and a member of our claims team can help you resolve the issue. Please note this may not resolve in a refund & we base each claim on its own merits.
WHY HAVE I REACTED TO YOUR PRODUCTS?
FWBEAUTY do not dilute their ingredients and are potent. although its all natural and organic, some customers skin are not strong enough to take the potency. for example nuts are good for the health but not everyone is able to have them. if you have reacted then unfortunately the product was not suitable and you should the use.
HOW CAN I DO A TRIAL TEST BEFORE BUYING THE PRODUCT AT FULL PRICE?
FWBAUTY currently does not do sample test kits. We do have some minis which can be purchased to see if your skin is suitable.We advise you to try a small amount of the product on the most sensitive part of the face (not all over) and wait 24 hours to see if there is any reaction. if there isn't then you would be fine. FWBEAUTY products are potent as we do not dilute our ingredients hence why you only need to use a small amount during your daily routine.
Can you recommend which product is best for me?
Please have a look at our recommendation page
Is FW Beauty products non comedogenic?
Non-comedogenic indicates that a product has been formulated to avoid causing clogged pores. Generally non-comedogenic products will be oil-free. This refers to a product that is formulated to help reduce potential blockage of visible pores. “Comedo” is the term used to describe a blocked pore. Noncomedogenic oils are often used as ingredients in products, such as moisturizers and skin creams. Some can be applied to skin directly, or used as a carrier oil. There are many noncomedogenic oils. Here’s a list of some that you may want to try:
How to safely use noncomedogenic oils for skin care
- Before using any new product on your face or body, do a spot test. Apply the noncomedogenic oil you wish to use on your inner wrist and wait 24 hours to see if you have a reaction, before using liberally.
- Don’t use internally, such as in or near the eyes, unless you’re sure that the product or oil you’re using is safe for that area.
- Not all oils that are safe for the skin are also safe to ingest, such as neem oil, which can be toxic if taken orally.
- Buy high-quality oils with no added ingredients. Organic is often your best bet.
- Check expiration dates and don’t use past any product’s shelf life. Throw out any oil which smells rancid.
- Follow storage directions. Some oils should be refrigerated and others left at room temperature.
- Check with your doctor prior to using any new oil or product if you’re pregnant, breastfeeding, or planning on becoming pregnant.
- Don’t use any oil which comes from a plant you’re allergic to.
- Stop using if you have an adverse reaction, such as itching or a rash.
Can FW products be used by pregnant women?
Yes they can, as our products are natural and organic. However we always advice customers to consult their GP as every pregnancy is different.
Oil first of after?
For best results use our oil 5 minutes before applying a moisturiser and then a sunscreen over it. It will help to seal in the moisturiser.
What is the difference between hydration Vs Nourishment?
Essentially, nourishing means you get more than just hydration: you get nutrients, and your oil levels are being replenished. It will fell richer. Especially great for dry skin. Moisturising generally means only your hydration levels are being addressed.
Often in areas that get sun exposure. In most cases, freckles are harmless. They form as a result of overproduction of melanin, which is responsible for skin and hair colour (pigmentation). Overall, freckles come from ultraviolet radiation stimulation. Sunscreen won’t get rid of existing freckles, but it helps prevent new ones. Lasers are able to remove the freckles completely usually after one to two sessions.
My skin has gone really dry. Flaky after using your products.
Skin stripping happens when, through the skincare products you’re using and your beauty regime, you strip your skin if it’s precious natural oils. If you use the wrong product, or too much of it, you could be stripping away all the natural oils which are protecting your skin and keeping it healthy. Start to give back those natural oils to your skin by using pure skin quench hyaluronic acid and rosehip which can be found in our elixirs. You are most likely using too much of the product. For saffron gold you need ½ drop and for all other elixirs you need 1 to 2 drops for the entire face. As all of these are potent and have not been diluted. Start but cutting back the amount and this should restore the balance.
I have white small spots.
Milia are small white bumps that appear on the skin. They’re usually grouped together on the nose, cheeks and chin. Though they may appear elsewhere. They develop when skin flakes become trapped under the surface of the skin, or when keratin builds up and gets strapped. They can also happen if you are applying too much product in that area for it to get trapped. Milia almost always resolve on their own without treatment. However, there are a few things you can do to help speed up the healing process and prevent more milia from forming.
Don’t pick them
Cleanse the area with complexion bar
Use a toner such as clear skin to deep clean the pores.
Steam your face
Exfoliate with saffron mask
If things don’t improve then see a dermatologist.
I have been using the saffron gold and I have not seen any results.
To see dark spots disappear, you need to wait two to three months and results depends on the individuals as not everyone’s skin structure is the same. Skin brightening regimes absolutely won’t work if steps are skipped such as daily sun protection and adjusting other factors which come to play. (Lifestyle, sleeping patterns, diet and other skincare and skin issues such as breakouts. This is one of the most common mistakes. Pigment also almost always recurs. Saffron is rich in manganese, which regulates blood sugar and in turn gives you glowing skin. Saffron is an excellent natural ingredient for reducing pigmentation, brown spots and other skin blemishes amongst other benefits saffron gold provides. If you have been trying it for min Three months and still have not seen any difference then unfortunately this product was not suited for your skin.
How quickly can I expect to see results?
It depends on how your skin responds to the products and it varies from person to person. One of the most important things you can do for your skin is take the time to find the right products for your skin type. Certain skin conditions responds to products more efficiently than others. It takes time for your skin to turn over. Skincare can be pretty complicated. It requires customisation, trial and error, money, time, patience and knowledge. Although we try extremely hard in using researched and proven ingredients, there is always a small chance that it may not be effective on everyone.
My skin tingles when using the Mask/Products
Sometimes it is normal for the mask to make your skin tingle slightly when you apply them. It feels like tiny needled gently pricking your skin. Sometimes, there’s some heat too. But the tingling only lasts for few seconds. It means the product is penetrating the skin. There’s nothing to worry about. Not everyone experiences this tingling when they use the mask. It usually depends on how sensitive your skin is and how much you are using. If your skin is very sensitive, the tingling sensation may turn into stinging or burning. If that is the case, wash the mask/product off the face. This means unfortunately your skin is far too sensitive and the product is not suitable for you.
Can my baby use your saffron balm?
Yes, you may apply the saffron balm on children FROM 6 months plus. Any younger is down to the parent’s discretion. Like always as they are very young. Please always do a trial test and monitor your child to see if they are sensitive to the ingredients.
Can young children use your SPF?
Yes, you may apply the SPF on children FROM 6 months plus. Any younger is down to the parent’s discretion. Like always as they are very young. Please always do a trial test and monitor your child to see if they are sensitive to the ingredients.
Can men use your products?
Yes they can, men usually need much more stronger ingredients as their skin structure is thicker than women. But they still can use the products and get the benefits.
How long is your delivery?
Please see our delivery policy for full details, we use DPD express service and they delivery with 2 working days. Unless there has been an issue out of their and our control.
Do you ship internationally?
Yes we do, different countries accrue different charges and this can be shown at check out.
I am not happy with the products and I want a refund?
Please read our refund policy
I want to collaborate with you
Please check out our affiliate program application form to check for eligibility.
Do you do samples?
No (FW minis will be available to be purchased soon)
How would I know if I am allergic to your products?
You would need to do a trial test, you apply the product on the area it is meant for and monitor it for at least 24-48 hours. If you do not react then you are fine to us.
I have scarring and bumps left by acne, what can you suggest?
Products can only soften the skin bumps and texture but will not be able to smooth it out completely. For example we would suggest exfoliating once a week with saffron mask, daily cleansing with complexion bar and then using black gold.
- Micro-dermabrasion. .
- Chemical peels.
- Retinoic acid.
- Punch excisions.
- Skin grafting.
What is skin purging and how do I know if it’s reacting?
Skin purging is reacting to an active ingredient that is increasing skin cell turnover rate.
Purge usually lasts for two to six weeks, although it can sometimes carry on for as long as two or three months. It can range from a few minor pimples to major breakouts, as well as skin dryness, flaking, peeling and redness.
Long-term, this is amazing for preventing clogged pores and breakouts, leaving your skin smooth and clear. The good news, however, is that the purging effect on skin is temporary. Once these pimples have cleared up, your skin will look healthier and clearer than ever.
Purge happens when a new skincare routine causes pimple formation to speed up, making all those clogged pores lurking under the surface make their way to the surface in one giant breakout. In other words, all your baby pimples grow up faster
Are you having a reaction?
The Difference between a Skin Purge and a Skin Reaction unlike skin purging, which is a temporary skin detox, a skin reaction means your skin is sensitive or allergic to ingredients in the product you're using.
At first glance, it’s going to be difficult to tell the difference between purge acne and breakout acne, because well they’re both acne. However, purge acne will typically occur shortly after beginning a new product and will gradually improve with continued use. Another thing to take note of is that pimples that arise from skin purging will appear in areas where you tend to be oilier, or where you have clogged pores. These new products are simply clearing out dirt and bacteria and paving the way for clear, glowing skin.
A skin reaction is different from normal breakouts because it will come as a direct result of using a certain product or ingredient. Unlike skin purging, which is a temporary skin detox, a skin reaction means your skin is sensitive or allergic to ingredients in the product you’re using.
If your skin looks red and irritated beyond “normal” looking blemishes or pimples, you are likely having a skin reaction and should stop using the product immediately. If your blemishes continue for several weeks after starting product use, it’s also likely a skin reaction and you should stop using the product immediately.
What can I do about my large pores?
Excessive dirt build up on the surface can cause blockages of the follicle, trapping sebum, sweat, and dead skin cells. Proper skin cleansing clears pores of debris to prevent dirt build up, allowing the sebum oil to reach the skin surface unimpeded; decreasing the chances of a breakout.
Most often, genetics determine who will have large pores. Other causes for large pores can be oily skin, since excess oil sits around the skin's pores, making them appear enlarged. Oily and unclean skin can also cause oils to settle around the pores, making them appear larger as the skin around them thickens.
Toners provide three key benefits. One of these is exfoliation, which can reduce the appearance of visible pores.
- Cleanses skin.
- Restores skin's pH balance.
- Reduces the appearance of pores.
- Keeps out impurities like dirt and grime.
- Hydrates skin.
- Prevents ingrown hairs.
- Reduces acne and blackheads.
- Evens skin
How do I know if my skin dehydrated?
Dehydrated skin can be oily, combination, or normal skin type that is lacking water and feels tight. Dehydrated skin occurs when the protective uppermost layer of the skin, known as the stratum corneum, is lacking in moisture. Some of the signs of dehydrated skin to look out for are itchy skin, dullness, dark circles under the eyes and the increased appearance of wrinkles.
Dehydrated or dry?
While dehydrated skin lacks water, dry skin lacks natural oils (also called sebum). Also, dry skin is a skin type, while dehydration is considered a condition. Dry skin may also be caused by underlying health conditions, such as hypothyroidism. Hormonal conditions such as these don't cause dehydrated skin.
Dehydrated or oily?
One such common mistake people make is automatically thinking they have an oily skin type at the first sign of oil. But your shine could actually be a sign of dehydration, it can also be over-producing oil to compensate for the lack of moisture in the skin, which is why dehydrated skin can be easily mistaken for oily skin. Dehydrated skin is a skin condition, lacking water content, but may still produce oil. In fact, those with acne-prone or oily skin are more likely to suffer from dehydration, as they often choose to use harsh products which strip the skin of moisture.
How to help it…..adding a hyaluronic acid serum before moisturiser. You could also try an overnight hydrating treatment or massaging in an oil pre-bed. It could also be handy to keep a hydrating mist on your desk or in your handbag to combat air-conditioning. In terms of lifestyle, caffeine and is one of the main culprits of dehydrated skin.
What is skin stripping?
This happens when, through the skincare products you're using and your beauty regime, you strip your skin of its precious natural oils.
If you use the wrong product, or too much of it, you could be stripping away all the natural oils which are protecting your skin and keeping it healthy. Start to give back those natural oils to your skin by using skincare ingredients such as Hyaluronic Acid (skin quench) rose hip which can be found in our oils.
How do I do a patch trial test?
- Use the inside of your wrist as a starting point. It's thinner than the rest of your body skin. .
- Apply a small amount of the product to one of these areas.
- Cover the area with a bandage.
- Wait 24 Hours to check for any sensitivity and reaction.
What to do if I have a reaction after a trial.
“Irritant contact dermatitis.” It's the most common skin reaction to a beauty product. It can cause burning, stinging, itching, and redness in the area where you apply the product.
Wash the product off your face with cold water or use a cold compress to soothe some of that stinging feeling. And stop the use of the product. See a doctor is extreme. Unfortunately it is impossible to formulate a product which is suitable for 100% of customers as we are all different and have different sensitivity levels. Its best to try it out first to check before implementing it to daily routine. Also try not to get these mixed up with skin purging.
If you have a question which has not been answered above them please feel free to use the contact form below.